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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q178-Q183):
NEW QUESTION # 178
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different capacities for repair work.
- B. Assign Contractor 2 as an excluded Resource.
- C. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- D. Assign Contractor 1 as a Preferred Resource.
Answer: C
NEW QUESTION # 179
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate.
Which two recommendations should a Consultant make? (Choose two.)
- A. Increase training to Field Service Technicians.
- B. Increase training to Sales Representatives.
- C. Publish training documentation in a closed Chatter group.
- D. Publish pre-release documentation on the Customer Community.
Answer: A,D
NEW QUESTION # 180
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers
- A. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- B. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- D. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
Answer: B,C
NEW QUESTION # 181
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize a custom Price Book specific to each country.
- B. Utilize the standard Price Book with pricing rules applied.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize a standard Price Book specific to each country.
Answer: A
NEW QUESTION # 182
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers
- A. Offline access to flow
- B. Agents view of upcoming service appointment
- C. Customized navigation menu
- D. Native customer signature capture
Answer: A,D
NEW QUESTION # 183
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